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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5495257 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss T complains that Barclays Bank UK PLC trading as Tesco Bank hasn’t refunded a payment she made using her credit card.Card dispute or chargeback
Miss T has raised numerous concerns about Tesco’s handling of her request for a refund, section 75 claim and her complaint about the outcome of those investigations.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5495257.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.