Barclays Bank UK PLC

Financial Ombudsman decision DRN-5491665 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC trading as Barclaycard unfairly allowed a transaction to debit his account after it had been closed.Account closed or refused

Mr M is unhappy with the investigation outcome. He refers to an earlier complaint he made to our service against Barclaycard.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5491665.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.