Firms › TSB Bank plc ›
TSB Bank plc
Financial Ombudsman decision DRN-5491384 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
TSB Bank plc blocked his accountFunds blocked or frozen
TSB also acknowledged that Mr M had been transferred to an incorrect department when he was trying to contact them to find out what was going on with his account. And that the advisor didn’t need to ask Mr M to confirm his email address for him to raise his complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5491384.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.