Barclays Bank UK PLC

Financial Ombudsman decision DRN-5489511 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss L has complained Barclays Bank UK PLC won’t refund her for transactions made using her new debit card which was never delivered to her.Unauthorised transaction

She’s also concerned at their customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5489511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.