Lloyds Bank PLC

Financial Ombudsman decision DRN-5485065 Not upheld

Not upheldoutcome, as published by the Ombudsman

£210redress stated in the decision

Thu Oct 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr M complains Lloyds Bank PLC unfairly closed his account when he was abroadAccount closed or refused

Lloyds has accepted its service wasn’t to the standards that they expect to provide to their customersService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5485065.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.