HSBC UK Bank Plc
Financial Ombudsman decision DRN-5483109 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
The complaint Mr and Mrs W’s complaint is about a mortgage application they made to HSBC UK Bank Plc.Mortgage administration
It didn’t uphold it in relation to the decision it made about providing Mr W and his wife with a new mortgage, but it did consider the service it provided was not what it should have been.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5483109.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.