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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-5481716 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jun 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mr O’s account with NatWest was blocked.Funds blocked or frozen
He asked NatWest to remove the marker. NatWest didn’t feel they’d done anything wrong and refused to remove the marker.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5481716.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.