Barclays Bank UK PLC

Financial Ombudsman decision DRN-5480664 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu May 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

Barclays have accepted that they made a mistake here and that when Ms C was given the new loan the relevant portion of those loan funds should have been used to repay the existing loan.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5480664.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.