Barclays Bank UK PLC

Financial Ombudsman decision DRN-5479340 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr Q complains that Barclays Bank UK PLC did not close his account when he asked it to do so in 2021.Account closed or refused

Mr Q did not accept the investigator’s assessment. He said that our previous consideration of the matter had been based on false evidence.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5479340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.