Barclays Bank UK PLC

Financial Ombudsman decision DRN-5479031 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Remove any adverse information it reported to Mrs W’s credit file relating to the MCA after the reserve limit was reduced in 2023.Credit file reporting

Mrs W complains about how Barclays Bank UK Plc (“Barclays”) has administered her mortgage current account “reserve” facilityMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5479031.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.