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Wise Payments Limited
Financial Ombudsman decision DRN-5478391 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Unauthorised transaction
In the Ombudsman’s words
Miss U complains Wise Payments Limited (“Wise”) declined to refund payments she says she didn’t make.APP scam refund refused
it needs to put things right by refunding the two unauthorised payments along with paying interest to compensate her for the time she’s been without her money.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5478391.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.