Vanquis Bank Limited

Financial Ombudsman decision DRN-5472237 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss J complains Vanquis Bank Limited pursued her for a debt she hadn’t taken outUnauthorised transaction

Miss J is unhappy that after she reported the issue on the 26th April 2024, Vanquis took too long to investigate itComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5472237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.