Lloyds Bank PLC

Financial Ombudsman decision DRN-5470988 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr W has complained Lloyds Bank plc won’t refund him for five credit card transactions he didn’t authorise.Unauthorised transaction

Lloyds will need to remove all of these too.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5470988.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.