Ulster Bank Ltd

Financial Ombudsman decision DRN-5470726 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Ulster Bank made mistakes with the administration of the arrangement – it did not calculate the interest diversion correctly initially, and it did not end the arrangement on one of the loan accounts in February 2024.Charges and fees

Ulster Bank also credited the current account with £250 for the poor service it had offered.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5470726.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.