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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-5469569 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He’s also unhappy about the way it dealt with his initial enquiry and instructions regarding the account.Complaint handling

Co-op Bank twice failed to send him responses he was told to expect within 5 days.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5469569.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.