Kroo Bank Ltd

Financial Ombudsman decision DRN-5467193 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Jun 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Kroo reviewed this evidence and decided to close Mr N’s account with immediate effect.Account closed or refused

Mr N complains that Kroo Bank Ltd unfairly loaded an adverse fraud marker against his name.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5467193.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.