HSBC UK Bank Plc
Financial Ombudsman decision DRN-5463367 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Service failure
In the Ombudsman’s words
HSBC debited £70,000 in errorUnauthorised transaction
HSBC’s mistake and the service Mr and Mrs J received has also caused them inconvenienceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5463367.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.