Kroo Bank Ltd

Financial Ombudsman decision DRN-5457243 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr C complains Kroo Bank Ltd unfairly declined his account application.Account closed or refused

I think Kroo automatically declined Mr C’s application, but this should then have prompted a manual intervention. Had this been done at the time, Mr C wouldn’t have needed to raise a complaint to prompt the successful review of his application.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5457243.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.