Clydesdale Bank Plc
Financial Ombudsman decision DRN-5456215 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,514redress stated in the decision
Thu Nov 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Ms C and Mrs P complain that Clydesdale Bank Plc trading as Virgin Money (Virgin Money) won’t refund money they say they lost in a scam.APP scam refund refused
Mrs P says Ms C was vulnerable at the time of the scam and has provided details about her medical conditions and other issues.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5456215.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.