MONZO BANK LIMITED
Financial Ombudsman decision DRN-5453564 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr N’s complaint is that he wasn’t responsible for the transactions because his account had been compromised.Unauthorised transaction
Mr N complains Monzo Bank Ltd unfairly applied a Credit Industry Fraud Avoidance System (‘CIFAS’- the UK’s fraud alert service) marker against his name after transactions he didn’t authorise occurred on his account.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5453564.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.