Barclays Bank UK PLC

Financial Ombudsman decision DRN-5453445 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr H also disputed the payments to S, saying they’d been duplicated.Card dispute or chargeback

Unhappy with this Mr H made a formal complaint, and Barclays responded to say it couldn’t see Mr H had requested a gambling block.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5453445.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.