Vodafone Limited
Financial Ombudsman decision DRN-5453038 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
Mr H complains that Vodafone Limited hasn’t done enough to assist him after his ex-partner took out two agreements on his account without his permission.Unauthorised transaction
He wants the agreements removed from his credit file and the loans written off.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5453038.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.