Metro Bank PLC

Financial Ombudsman decision DRN-5452535 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr O complains Metro Bank PLC didn’t do enough to help get a refund for transactions made on his debit card.Card dispute or chargeback

Metro’s service during this period however could have been betterService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5452535.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.