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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-5450783 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

She was asking for half of the amount she paid towards the holiday to be returned to her via a chargeback.Card dispute or chargeback

It did think however, that it could have given her this answer sooner rather than asking her for information so to apologise for the service received, it offered Mrs W £100.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5450783.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.