Bank of Scotland Plc

Financial Ombudsman decision DRN-5447241 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Mr C complained to BOS about all of this.Complaint handling

Mr C holds a Power of Attorney for his mother Mrs C which was registered with BOS on 11 March 2024.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5447241.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.