MONZO BANK LIMITED
Financial Ombudsman decision DRN-5447164 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr N found his account with Monzo had been closedAccount closed or refused
He complained to Monzo about the fraud marker. Monzo didn’t feel they’d done anything wrong and refused to remove the marker.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5447164.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.