Barclays Bank UK PLC

Financial Ombudsman decision DRN-5446600 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Barclaycard rejected the s.75 claim on 2 June 2021, saying that the claim about the Second Purchase Agreement was raised too late, so it was time-barred.Product mis-sold

Barclaycard issued its final response letter to Miss C. Barclaycard reiterated the outcome it gave in June 2021 and rejected the complaint about the handling of the claims about both purchases.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5446600.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.