Firms › American Express Services Europe Limited ›
American Express Services Europe Limited
Financial Ombudsman decision DRN-5441866 Not upheld
Not upheldoutcome, as published by the Ombudsman
£8,165redress stated in the decision
Tue Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Company H had a business credit card account with American Express and it contacted American Express in May 2024 to dispute a payment of £8,165 that it had made to a merchant for some marketing services that it said that it hadn’t received.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5441866.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.