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Bank of Scotland Plc
Financial Ombudsman decision DRN-5441473 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue May 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Ms M complains that Bank of Scotland plc (BOS) did not update the credit reference agencies (CRAs) with information about her credit card account.Credit file reporting
Ms M was unhappy with the BOS complaints process, particularly as she was directed to web pages that did not exist and then told to then complain by phone.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5441473.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.