National Westminster Bank Plc

Financial Ombudsman decision DRN-5441295 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr G complains that National Westminster Bank Plc have changed their mind about allowing his mortgage to stay on interest onlyMortgage administration

Mr G’s partner passed away in April 2023 and Mr G said he contacted NatWest to find out what support they could offer him.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5441295.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.