Lex Autolease Limited

Financial Ombudsman decision DRN-5441040 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss A complains about a hire agreement. ... The heart of the matter appears to be that Miss A didn’t realise payments were due to be taken and then were missed, as she’s explained she didn’t get any notifications about the default until the default notice and write-off letter.Treatment in financial difficulty

As a note, I can see from Miss A’s testimony that the complaint events have had a huge affect on her mental health, I’ve kept this in mind whilst reviewing the complaintSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5441040.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.