Santander UK Plc
Financial Ombudsman decision DRN-5439348 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
We’ve set out our general approach to complaints about unaffordable/irresponsible lending – including the key rules, guidance and good industry practice – on our website.Irresponsible lending
Mr B complains that the overdraft charges Santander UK Plc applied to his account were unaffordable and contributed to his financial difficulties.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5439348.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.