Santander UK Plc
Financial Ombudsman decision DRN-5436373 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Santander decided to close the account and wrote to Mr O about this. After Mr O settled his outstanding overdraft, the account was permanently closed.Account closed or refused
Santander decided, based on the information they’d been given about the payment, including Mr O’s responses, to place a fraud marker against him with Cifas (a fraud prevention agency).Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5436373.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.