Santander UK Plc
Financial Ombudsman decision DRN-5435191 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Santander offered him a 2.49% interest rate going forward, only later to withdraw this and tell him that the mortgage would revert to Santander’s Follow-on Rate (FoR).Interest and rates
Mr L’s complaint is about a mortgage he used to hold with Santander UK PLC.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5435191.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.