Mi Vehicle Finance Limited

Financial Ombudsman decision DRN-5434081 Upheld

Upheldoutcome, as published by the Ombudsman

£8,600redress stated in the decision

Fri Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

I believe Mann Island’s wording could be easily construed as misleading.Product mis-sold

I’ve taken into account the poor communication by Mann Island around the time the car was being sold.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5434081.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.