Lloyds Bank PLC

Financial Ombudsman decision DRN-5431869 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

mortgage arrears weren’t capitalised after the product transferTreatment in financial difficulty

This complaint is about a mortgage Mr N holds with Lloyds Bank Plc trading as Cheltenham & Gloucester (C&G)Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5431869.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.