Close Brothers Limited

Financial Ombudsman decision DRN-5431566 Upheld

Upheldoutcome, as published by the Ombudsman

£26,094redress stated in the decision

Thu Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Remove any adverse information, including any reference to the default notice, from Mr B’s credit file.Credit file reporting

Mr B acquired a new motor home through a conditional sale agreement with Close Brothers Limited. Mr B has had significant problems with the motor home and after failed attempts at repair, has sought to reject the vehicle and end his agreement with Close Brothers Limited.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5431566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.