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Bank of Scotland Plc
Financial Ombudsman decision DRN-5431422 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,300redress stated in the decision
Thu Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms T is complaining that Lloyds Bank PLC didn’t do enough to prevent her from making payments to scam, and didn’t reimburse the payments she’d made once the scam had been reported.APP scam refund refused
Rules cited
FCA Consumer Duty (PRIN 2A), CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5431422.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.