HSBC UK Bank Plc
Financial Ombudsman decision DRN-5431402 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
Thu Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr S complains HSBC UK Bank Plc caused him distress and inconvenience when he tried to close a savings account.Account closed or refused
HSBC looked into Mr S’s complaint and said that its chat agents are encouraged to confirm which account a customer wants to close when they’re asked to close an account given the difficulties involved if they’re closed incorrectly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5431402.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.