PrePay Technologies Limited

Financial Ombudsman decision DRN-5430893 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Nov 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

Mr M complains that PrePay Technologies Ltd (trading as Monese) will not refund money he lost to a scam.APP scam refund refused

I do think that there was a significant delay in unblocking Mr M’s account after he reported the scam – a delay of several months – and that Monese’s communication about this was poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5430893.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.