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Bank of Scotland Plc
Financial Ombudsman decision DRN-5429498 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr A complains about the length of time it took Bank of Scotland plc to remove defaults relating to his current accounts from his credit file.Credit file reporting
Mr A made a further complaint in October 2024 as the two defaults were still showing on his credit file.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5429498.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.