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Elavon Financial Services Limited

Financial Ombudsman decision DRN-5429063 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr X later initiated a chargeback on the grounds that he had been charged twice for the same transaction.Card dispute or chargeback

Elavon also told us that it had paid H £50 in August 2024 to apologise for the inconvenience it had caused in respect of the £372.60 payment. Elavon accepts that its staff told H’s director – wrongly – that the payment had only been made once.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5429063.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.