Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-5428515 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mrs D complains about Bank of Ireland (UK) Plc (BOI) when she found herself unable to make a withdrawal.Funds blocked or frozen

As a result, Mrs D wrote to BOI to complain and to request her account be closed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5428515.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.