National Westminster Bank Plc

Financial Ombudsman decision DRN-5428031 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

She is unhappy that defaults were applied.Account closed or refused

Miss W’s concerns were looked into by one of our investigators. They explained why they didn’t think Miss W’s complaint about being provided with the credit card, could be considered by this service, as they didn’t think it had been made in time.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5428031.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.