MONZO BANK LIMITED
Financial Ombudsman decision DRN-5427440 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr H complains Monzo Bank Ltd (“Monzo”) closed his account without explanation.Account closed or refused
Mr H adds that his circumstances make him vulnerable, including being unable to open another account.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5427440.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.