Starling Bank Limited

Financial Ombudsman decision DRN-5420812 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Funds blocked or frozen

In the Ombudsman’s words

Starling Bank said that it had concerns that Mr S was being scammed and because of this asked for evidence of his cryptocurrency account.APP scam refund refused

Mr S complains Starling Bank Limited blocked his account when he said he wanted to transfer money to another of his accounts.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5420812.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.