PayPal UK Ltd

Financial Ombudsman decision DRN-5416816 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

raised a claim under its buyer protection programCard dispute or chargeback

PayPal didn’t handle Mr J’s claim well and gave confusing and conflicting reasons for not agreeing to the buyer protection claimComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5416816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.