MONZO BANK LIMITED
Financial Ombudsman decision DRN-5413732 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Monzo restricted the account and requested information to support why Mr O had received the payment. He said it had come from family and friends. Monzo considered this alongside the fraud report and decided to close the account following a review.Account closed or refused
Mr O complains Monzo Bank Ltd recorded a marker against him at Cifas, a national fraud database and closed his account.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5413732.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.