TSB Bank plc

Financial Ombudsman decision DRN-5411846 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

irresponsibly provided her with an overdraft that she couldn’t afford to repayIrresponsible lending

refund all interest and charges for the period from December 2017 to December 2023Charges and fees

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5411846.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.