Barclays Bank Plc
Financial Ombudsman decision DRN-5409916 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Mr C complains Barclays Bank UK Plc (“Barclays”) irresponsibly lent him a loan that caused him foreseeable harm.Irresponsible lending
He feels their systems are set up to take advantage of vulnerable people such as himself, they didn’t check if he was vulnerableSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5409916.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.